Thanks to all for sharing your experiences. We’ve been using Elation EHR but are beginning our transition to MD-HQ. We used Elation for a year and love it for it’s ease of use. We recently also added Hint integration for managing membership/retainer patients, and Spruce for patient communications. The Elation + Hint + Spruce is a very nicely integrated trifecta that handles most of the major challenges for practices.
That being said we’re beginning our transition to MD-HQ, which after much research and trial we’ve determined is a better fit for our type of practice. We’re a direct-pay, integrative medicine practice offering both memberships or per-visit, fee-for-service payment models. We also retail natural supplements, and offer some ancillary services.
MD-HQ is better tailored to integrative/functional medicine, and the customize-able forms options that load into charts is a huge time saver. MD-HQ also offers a native inventory management capability, which is another huge time suck for staff. We intend to retain use of Spruce, though it doesn’t automatically push patient communications into charts like it does with Elation (there’s a manual work-around for now).
No one EHR offered that perfect combination we sought - ease of use, customize-able forms, automatic upload of patient intake forms, inventory management, charting tailored to integrative medicine, patient portal, Point of Sale capability for retail transactions, recurring billing management for retainer patients. Obviously a lot to ask of any vendor. IMO MD-HQ comes closest when combined with some other, third-party offerings (eg: Spruce, Hint). We’ll continue to look for that pink unicorn as we scale and learn more about the market.